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Customer Service
(Monday - Friday
from 08.00 A.M. till 06.00 P.M.)
e-mail:
Hotline:
0 801 500 207
(+48) 22 545 55 55
If you have any further questions regarding the product, please contact us. We will make every effort to respond to your questions as soon as possible.
Ognivo
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Ognivo enables secure and rapid on-line communication between the banks and other entities authorized to receive information covered by banking secrecy. It greatly streamlines the handling of queries and complaints addressed to the banks, which had previously been processed using paper documents. Thanks to Ognivo the exchange of information between the participants of the service is less expensive and more efficient |
Why implement Ognivo?
- savings – by eliminating paper correspondence between the banks and authorized entities, Ognivo allows the banks to reduce the costs of exchange of information, in particular with regard to complaints and queries,
- streamlining the process of information exchange – thanks to Ognivo the time required for information exchange is significantly reduced,
- monitoring queries sent – Ognivo allows to monitor outgoing queries and complaints on an ongoing basis,
- compliance with the international ISO/IEC 27001:2013 standard – The KIR’s Information Security Management System with regard to the Ognivo service is certified to confirm the implementation and application of a set of requirements concerning the security of information in the organization; its individual chapters define, among others, the security policy, the classification of the organization’s assets and personal data security as well as methods for access control, development and maintenance of the system.
Certificate No. 13574
ISO/IEC 27001:2013
Ognivo is the only solution on the market that enables secure and rapid exchange of information between the participants of the Elixir and Euro Elixir clearing systems and the institutions co-operating with the banks, such as: the Social Insurance Institution (ZUS), Poczta Polska – the Polish public postal service, tax offices, customs chambers, administrative enforcement authorities, bailiffs.
The on-line Ognivo application consists of dedicated modules, each of which responds to the specific needs of banks and the institutions co-operating with them. Ognivo greatly streamlines communication, particularly with regard to queries and complaints. Thanks to the service, the exchange of information between the participants is performed more efficiently and at a lower cost.
KIR, as the Ognivo system operator, provides the participants with a trusted communications platform. The Clearing House plays the same role in the exchange of information as the post office, where the correspondence between the bank and the client is exchanged in paper form. KIR does not have access to the data of the persons to whom the query relates or to information about bank accounts.